Free replacement
Lost packages
If your package is lost in transit, contact us so we can review the order and send a replacement.
Customer care
Returns and refunds
You have 30 days from the date your product is delivered to request a return. Review what is covered, who pays return shipping, and when refunds are issued.
Last updated: September 12, 2026
Return options
The basics before you start.
- Return window
- Request a return within 30 days of delivery
- Lost package
- Free replacement
- Defective item
- Free replacement
- Changed your mind
- Customer pays return shipping
- Refund timing
- After the return is received
Coverage
What is covered
Lost packages and defective items are handled with replacements. Request change of mind returns within 30 days of delivery. Return shipping is paid by the customer.
No cost to you
Defective items
If an item arrives defective, contact us and we will replace it at no cost.
Customer-paid shipping
Change of mind
If the item is not the right fit, contact us to request a return within 30 days of delivery. Return shipping is the customer’s responsibility.
After return is received
Refunds
Refunds are issued after the returned item is received.
Start a return
How returns work
Contact us within 30 days of delivery and before sending anything back. We will confirm the return details and let you know what to include with the item.
- 1
Start the return
Contact us within 30 days of delivery to request a return. Please contact us before shipping anything back so we can confirm the return details.
- 2
Send order details
Include your order number, email address, and whether you need a replacement or a return.
- 3
Ship the item back
For change of mind returns, ship the item back using the carrier of your choice.
- 4
Receive your refund
Once the return is received, your refund will be processed to the original payment method.
Before you send a return
Package the item securely and contact us for return instructions before mailing it. Refunds are processed after the returned item is received.
Return mailing address
Ronan3DPO Box 350052
Miami, FL 33135
Policy details
- 30-day return window
- Contact us to request a product return within 30 days of the delivery date. Start your return request within this window, then follow the shipping instructions we provide.
- Replacement cases
- Lost packages and defective items are eligible for a free replacement.
- Customer-paid returns
- If the product arrives correctly and is not defective, you may request a return within 30 days of delivery at your own return shipping cost.
- Refund timing
- Refunds are issued once we receive the returned item.