Customer care

Returns and refunds

Start a return or request a replacement. Review what is covered, who pays return shipping, and when refunds are issued.

Last updated: June 12, 2026

Return options

The basics before you start.

Coverage

Lost packages and defective items are handled with replacements. Change of mind returns can be sent back with return shipping paid by the customer.

Free replacement

If your package is lost in transit, contact us so we can review the order and send a replacement.

No cost to you

If an item arrives defective, contact us and we will replace it at no cost.

Customer-paid shipping

If the item is not the right fit, you may return it. Return shipping is the customer's responsibility.

After return is received

Refunds are issued after the returned item is received.

Start a return

Contact us before sending anything back. We will confirm the return details and let you know what to include with the item.

1
Start the return
Contact us before shipping anything back so we can review the order and confirm the return details.
2
Send order details
Include your order number, email address, and whether you need a replacement or a return.
3
Ship the item back
For change of mind returns, ship the item back using the carrier of your choice.
4
Receive your refund
Once the return is received, your refund will be processed to the original payment method.

Package the item securely and wait for return instructions before mailing it. Refunds are processed after the returned item is received.

Replacement cases: Lost packages and defective items are eligible for a free replacement.
Customer-paid returns: If the product arrives correctly and is not defective, you may return it at your own shipping cost.
Refund timing: Refunds are issued once Ronan3D receives the returned item.