Privacy and trust

Privacy policy

We use customer information only to run Ronan3D, fulfill orders, provide support, protect the store, and meet legal requirements. We do not sell your personal information.

Last updated: September 8, 2026

Our promises

Clear limits on how information is handled

These rules apply to Ronan3D website visitors, customers, checkout users, and anyone who contacts us about an order.

Limited collection

We collect what is needed

We only ask for information that helps us run the site, accept payment, ship products, answer questions, prevent abuse, or meet legal obligations.

No data sales

Your information is not merchandise

Customer information is never sold, rented, traded, shared with data brokers, or used to build lists for resale.

Payment protection

Payments are handled by Stripe

Payment card numbers, security codes, and sensitive payment credentials are handled by Stripe. Ronan3D does not store full card numbers or card security codes.

Admin only

Login is for admins

Customer-facing login is not part of our shopping experience. Administrative sign-in is limited to approved operators who maintain products, orders, and site content.

Information used

What we may collect

We collect information directly from you, from checkout and payment activity, from shipping tools, and from ordinary site operation.

Order and fulfillment information

Name, email address, shipping address, order items, quantities, selected shipping option, payment status, order totals, tax, refund status, and support messages.

Site and analytics information

Product pages viewed, search terms, browser/device information, referral source, approximate location from analytics tools, and general site performance data.

Security and transaction records

Checkout session identifiers, payment processor identifiers, webhook event records, fraud-prevention signals, IP-derived security logs, and records needed to verify an order.

Customer support information

Email messages, return requests, replacement requests, delivery questions, and any information you choose to include when contacting us.

Purpose limits

How information is used

Customer information is used for the store purposes below, not for selling personal profiles or renting customer lists.

Complete your order

Create checkout sessions, calculate totals, confirm payment, generate order records, send fulfillment details, process refunds, and resolve order problems.

Ship and support purchases

Validate shipping addresses, calculate shipping rates, prepare shipments, communicate with shipping and logistics providers, and handle lost or defective package claims.

Keep the store secure

Detect checkout abuse, verify payment events, prevent unauthorized admin access, protect the site, and maintain reliable business records.

Improve the site

Understand which pages, products, tutorials, and search paths are helpful so we can improve the website without selling personal information.

Sharing rules

Who may receive information

We disclose information only when needed to operate the store, complete your transaction, ship your order, support you, protect the site, or comply with law.

Stripe
Processes payment, checkout sessions, refunds, payment status, taxes where enabled, and payment-related fraud checks.
Shipping and fulfillment providers
Shipping carriers and fulfillment tools may receive the order and address details required to quote rates, print labels, deliver packages, and resolve delivery issues.
Website infrastructure providers
Hosting, database, storage, logging, email, and site tools may process information only as needed to operate Ronan3D.
Analytics providers
Google Analytics may be used to understand traffic, page performance, referral sources, and aggregate visitor behavior.
Legal and safety requests
Information may be disclosed when required to comply with law, enforce policies, protect rights, prevent fraud, or respond to lawful requests.

Retention and deletion

We keep order and transaction records only as long as reasonably needed for fulfillment, customer support, returns, refunds, accounting, tax, fraud prevention, legal compliance, and dispute resolution. When information is no longer needed for those purposes, we delete it, de-identify it, or retain it only in ordinary backups until those backups expire.

Security safeguards

  • Customer login credentials are not collected because shoppers do not create customer accounts.
  • Admin access is restricted to approved admins and authorized operators.
  • Payment credentials are processed by Stripe rather than stored directly by Ronan3D.
  • Order records are kept only as long as reasonably needed for fulfillment, support, accounting, fraud prevention, legal compliance, and dispute handling.
  • Information is shared with service providers only for a legitimate store operation or legal purpose.

Your control

Privacy rights and choices

Privacy rights may vary by state, country, and applicable law. We will honor valid requests required by law and will use reasonable efforts to help with order-related privacy requests.

  • Request access to personal information associated with your order.
  • Ask us to correct inaccurate order or contact information.
  • Ask us to delete information that is no longer needed, subject to tax, accounting, fraud-prevention, shipping, dispute, and legal record requirements.
  • Ask questions about how your information was used to fulfill an order.
  • Opt out of marketing messages where any marketing message gives that option.

Contact and policy updates

For privacy questions, order-information requests, or corrections, contact Ronan3D through the contact links on our Ronan3D link page. We may update this policy as our website, checkout, shipping, legal requirements, or service providers change. The date above shows when this policy was last updated.

Additional terms

Ronan3D is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review and delete it where required.

This policy does not limit privacy rights that cannot legally be waived. It is intended to clearly describe our current practices, not to create hidden exceptions or permission to sell customer information.

No internet transmission, payment system, or storage system is perfectly secure. We use reasonable safeguards and trusted service providers, but customers should avoid sending unnecessary sensitive information in messages.